charbar

Review summary

1. S

   Shannon

   Calgary1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Food was underwhelming. The main courses were too pricey for the quality served. Hamburger was overcooked, bun was cold, and fries were not homemade. For a 29$ burger, you just expect a little more. Appetizers were delicious and innovative. Server was excellent. Bathroom required a code and while staff saw us going down there, no one told us we needed a code. This is likely to keep the unhoused out, but really? Basic dignity folks…
   

   charbarResponded 1 day ago

   Hi Shannon, Thank you for your feedback. We're sorry to hear that your experience was not up to our usual standards. We'd love the chance to welcome you back for a burger that meets your expectations. Please reach out to reservations@charbar.ca attention Jessica to book your next reservations. Regarding the bathroom code, it is in place to ensure the safety of our patrons and staff, and we sincerely apologize for not communicating this in a timely manner during your visit. Your experience is important to us, and we hope to serve you again soon.
   

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2. J

   Jada

   Calgary3 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked my spouses birthday here. I am beyond disappointed with how slow our service was. Our server was very nice, however it took 40 minutes to get a drink, we ordered a bottle of wine and getting that was a whole run around and over an hour upon arriving to even order food. Although it was a Saturday night they weren’t overly busy and with a large party and auto gratuity I expected more. I asked to speak to the manager who never came over to talk to me. I was personally so embarrassed that I even suggested to book this venue. Disappointing to say the least.
   

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3. PW

   PoppaWheelie

   Calgary30 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This is my first experience with the brunch menu. We typically come later in the day. The service was excellent. Our table was ready, and our server was friendly and thoughtful. We ordered the brunch breakfast tower, which had ample selection and variety to satisfy any peckish couple. We also tried the poutine and the Assador‘s breakfast.  the quality of the food was good, the bacon was excellent, the eggs were delicious with the chimichurri. The assorted fruit and fennel salad offset the richness of the sausage and hollandaise nicely. I had hoped for a steak of some sort which was not available on the menu so that would be a gentle negative comment.  With their amazing grill cold and quiet, and the usual kitchen activity dormant, the experience was lackluster, despite the excellent glass elevator and room appointments.  As usual, the music was nice and we enjoyed the pickle Caesar. Now that my brunch expectations are set, we will be back soon!
   

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   charbarResponded on March 7, 2025

   Thank you for your detailed review, PoppaWheelie! We're delighted you enjoyed our brunch menu and appreciated the service and food quality. We'll make sure our servers point out the variety of steak options available on our menu next time. We'll take your feedback to improve. Looking forward to your next visit!
   

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4. ER

   ElliottR

   Calgary3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a birthday celebration and they had a balloon waiting! Very nice touch!!
   

   charbarResponded on March 7, 2025

   Hi Elliot! We greatly appreciate your review, it is very impactful for our business. Thank you!
   

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5. I

   Ian

   Calgary3 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   They had a congrats balloon for us that made the anniversary feel even more special
   

   charbarResponded on March 7, 2025

   Hi Ian, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your anniversary celebration and that our little touch made it even more special. Looking forward to welcoming you back soon! Warm regards, Team charbar
   

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6. B

   Bev

   Calgary1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Menu was very limited. Weird having a brunch menu at 3.30pm.
   

   charbarResponded on March 7, 2025

   Hi Bev, Thank you for your feedback. Next time, please feel free to ask for our dinner menu early. We are very accomodating to these types of requests. We hope to see you again soon!
   

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7. P

   Patrick

   Calgary11 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We always enjoy charbar, and also always great service
   

   charbarResponded on March 7, 2025

   Hi Patrick, Thank you for your continued support and the wonderful review! We're thrilled to hear you always enjoy your visits and the great service. We look forward to seeing you again soon! Warm regards, Team charbar
   

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8. R

   Rebeca VIP

   Calgary1 review

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pros: Delicious food and great service! Cons: Prices seemed a bit inflated for appetizers and dessert.
   

   charbarResponded on March 7, 2025

   Hi Rebeca, Thank you for sharing your experience! We're delighted to hear you enjoyed the delicious food and great service. We appreciate your feedback on the prices and will take it into consideration. Looking forward to welcoming you back soon! Best regards, The Charbar Team
   

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9. N

   Nancy

   Alabama9 reviews

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ambiance was great. Service was great. Food was pretty good. We had pizza/burger and fries. Both those were really nice. Then we also had 2 tenderloins which were VERY underwhelming. The actual steak was very nice. But for $58 there was a steak and two little baked potatoes on a large plate (the plate was mostly empty)...potatoes were plain and underwhelming. I would expect a little prettier sides/some greenery/ something more. Felt like a portion of a meal was served.
   

   charbarResponded on March 7, 2025

   Hi Nancy, Thank you for sharing your detailed feedback. We're pleased to hear you enjoyed the ambiance, service, and most of the food. We apologize for the underwhelming tenderloin and sides. We value your feedback and will consider your notes for our next menu change. Thank you for helping us improve. Best regards, Team Charbar
   

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10. T

    Thomas

    Calgary1 review

    3.0

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    Came in last night, and I had a reservation for 9:45. I waited in front for 30 minutes no one even greeted me and my date just ignored us, then we proceeded to get put into a wait list even though we had a reservation. Finally got the table after 45 minutes of waiting.. was seated ordered a pizza and 2 steaks took an hour for food to come out. Terrible service food was amazing though would go back again 7.5/10
    

    charbarResponded on March 7, 2025

    Hi Thomas, Thank you for sharing your feedback. We're very sorry to hear about your experience and the service issues you encountered. This is not our usual standard, and we appreciate your understanding. We would love to make it up to you. Please reach out to Jessica at [reservations@charbar.ca] for your next booking so we can ensure a better experience. Best regards, Team charbar
    

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